It has been reported that more than 60% of the problems that exist among people and within businesses is a result of faulty communication. This is why it is so important to focus on improving this element within a company. Communication involves not only hearing what other people say, but also actively listening and responding to it. In sales especially, these abilities will improve your overall company results. With an increase in sales, your company output will explode.
There are a variety of ways to communicate with your business partners these days. A conference call is a way to quickly reach another person and make sure they respond immediately. At times when you need to send a quick message, an email or text will suffice. For the most efficient communication, an in-person visit will be the best way to describe in-detail everything that needs to be covered. Face-to-face meetings are the most powerful because participants can observe body language and other indicators of attentive listening. In a face-to-face meeting, one can examine exactly how important an issue is based on how closely the other party pays attention and responds.
Communication is the foundation for how groups function together to bring an idea to fruition. Your company will thrive if communication is strong between your team members. By keeping the lines of communication open, issues will be resolved immediately and tasks will be completed on time and under budget. Ensuring communication is positive and constructive, will also ensure team members will remain open to listening to others. This will improve the teams overall work output as team members will feel comfortable asking each other for help and working together.
Sometimes addressing a negative situation is unavoidable, and as a business person, you should be able to discuss anything, using the proper terms and tone, in an appropriate environment. Always keep an air of support and respect in the environment you communicate with your team in. This improves active listening and decreases defensiveness. Creating a culture of mutual respect allows for higher expectations about how these situations should be handled. When employees know exactly how to respond, they will most likely do it. If everyone in the environment proves the success of the method, then it will continue to be the norm.
Another part of being a strong communicator is having the ability to give feedback when necessary. Giving feedback can be difficult, and receiving feedback came be nerve wracking, so in order to ease the process make it a friendly experience. Prepare yourself and the other members of your team by having regular meeting where written feedback is provided. Make it about them, and how they can improve. Never sound condescending, and try to make it as easy for them to follow and be helpful. When people know what to expect, they often are able to reach or surpass those expectations.
While doing these things may help the communication between the employees of a company, it is also expected that they may take up a lot of time. It’s important to create a balance between using the minimum amount of time without making anything too rushed. Prepare an agenda ahead of time, but leave room for questions. This will allow you to explain everything you need to without acting as if you only want to talk at them instead of with them.
The reason communication is so important is because it improves or destroys the relationships we have between people. For humans, it is communication that establishes any relationship. Learn to stay focused on what you need to say. Take a break sometimes, and ask for help in explaining something when you need it. Sometimes rephrasing a sentence can help explain what it is you’re trying to get across.
For more tips, visit the How to Communicate Effectively website. It lists key aspects in communicating, and there are tips on how to organize what you will say, and how you will say it using verbal and nonverbal language. It also describes how to effectively communicate in a conflict, which is most commonly the problem area for most communicators. In this case, try to look for a compromise rather than delegating an answer.